Legal notice


Sales Manager: Tomomi Abe

Head Office: Nittochi Nishi-Shinjuku Building 8F, 6-10-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan

Phone number: 03-5325-3333

Office hours Office hours: 10:30-17:30 (excluding weekends and holidays)  Please contact us by e-mail if your inquiry is outside these hours.

E-mail address:

Home page:

Product pricing: Please refer to each product page.

Shipping Fees: Free shipping for purchases over 10,000 yen or more (including tax) **Japan only

If the purchase amount is less than 10,000 yen (including tax), the following charges will apply.

  • Nationwide flat rate: 550 yen (including tax)
  • Hokkaido and Kyushu: 630 yen (including tax)
  • Okinawa: 940 yen (including tax)

**Japan Only

Payment method: Credit card payment

Payment period

Credit card: Payment is confirmed at the time of product order

Time of delivery: We will ship the product within 8 business days from the date of order. You will be notified by e-mail if the product is out of stock.

Returns and Exchanges

Please note that we generally do not accept returns, exchanges, or cancellations after the product has been shipped.If you wish to return or exchange a product due to defect, please contact us using the inquiry form within 8 days of receiving the product.We cannot accept returns or exchanges in the following cases.

  • Products that have been delivered for more than 8 days.
  • Products that have been used or opened by the customer.
  • Products that have been scratched or damaged by the customer.-
  • Products purchased outside the Healogy Online Store.
  • Products that have been returned without prior notice

For products purchased at other locations, please contact the place of purchase.

Refunds for defective products will be made within 5 business days after the product arrives at our office and its condition is confirmed.